The plan that takes care of your printing needs - so you don’t have to.
KIT Online in partnership with HP are proud to introduce Print At Your Service. For a predictable low monthly fee, that automatically includes up to 50% savings on ink and toner1, you’ll receive:
Protected with HP security8
Delivered as you need them—before you run out!3
Next Business Day Onsite Service10
Never worry about your office printer again
Increase your savings, not your stress level
The right plan for your business
- Save up to 50% on Original HP ink and toner1
- Cut color printing costs by 40%2 with innovative HP PageWide Technology
- Simplify cash flow with zero upfront investment
- Easily manage supplies - cartridges are delivered as you need them, before you run out3
- Reduce downtime with Next Business Day Onsite Service10
- Flex your plan—roll over unused pages or buy extra pages at the same cost per page4,5,6
- Predictable monthly payments simplifies budgeting
- Adjust page plan each year to meet changing needs7,9
- Stay up-to-date & keep your business secure8 – a new printer every 3–5 years without upfront investment
How does it work?
When you sign up for an HP Print At Your Service plan, you receive a new HP printer, Original HP supplies delivered as you need them, and Next Business Day Onsite Service - all included in one low monthly fee with great savings built in.1
Plans are based on the number of pages that you print, not on how many cartridges you use. If you do not print all of your plan pages in a month, your unused pages will be rolled over for up to one year.2
If you print more pages than your monthly plan amount and have no rollover pages to use, the extra pages you print will automatically be added at the same cost per page as your current plan (billed in 100-page increments).
What does the monthly fee cover?
Based on the plan you selected, your monthly fee pays for use of the HP printer, Next Business Day Onsite Service, and Original HP Supplies with automated delivery.3 All you have to do is provide the paper.
What counts as a "page"?
A printed page counts the same whether it’s black and white or a color document. Pages are counted per printed side, thus a two-sided document would count as two printed pages.3
What if I print less than my page plan?
If you do not use all your plan pages in a month, your unused pages will be automatically rolled over for future use. These pages will be kept in your account as rollover pages. Your rollover pages are available for up to one year.2 You can view and monitor your usage using the HP Print At Your Service Customer Portal.
What if I print more than my page plan?
If you have printed all of the pages in your plan and have used all of your rollover pages, the extra pages you print will automatically be added to your invoice. You will be billed for these extra pages in 100-page increments.4
How do I know exactly how much I print every month?
You can find out how many pages you have printed, how many rollover pages are available, and how many additional page blocks you have purchased by signing in to the HP Print At Your Service Customer Portal.
What happens to my page plan at the end of one year?
Your page plan will automatically renew on your anniversary date for a maximum of five years unless adjusted or cancelled by you.
Can I change my page plan?
Yes, you can make adjustments to your page plan based on your print history or expected print needs.5,6 Adjustments to your page plan will become effective on your annual anniversary date and will not apply retroactively. Plan changes must be made at least 60 days prior to your plan anniversary date.
Can I cancel my page plan?
Yes, you can cancel your page plan with no penalty. The cancellation will become effective on your annual anniversary date. Cancellation of your page plan will terminate the supplies and service portion of your HP Print At Your Service plan. To cancel your page plan, you must notify HP Print At Your Service Call Center at least 60 days prior to your anniversary date.5,6
What are the customer requirements for HP Print At Your Service?
Once you receive your HP Print At Your Service printer, it must be connected to the office network (with Internet access). In addition you need to enable web services on the printer right away to ensure you receive the ink and toner included in your plan.
What happens at the end of my HP Print At Your Service plan?
At the end of your plan, you return the HP printer and have the option to start a new HP Print At Your Service plan with a new HP printer.
How do I get my supplies on time?
HP will send replacement cartridges as you need them. When your Print At Your Service printer is connected to your office network with internet access and web services enabled, your printer automatically orders supplies when you are running low.
Service and support
What kind of service is included in my HP Print At Your Service plan?
Your plan includes remote and onsite service (as required).1 Service features include: onsite hardware support by a trained HP print technician, replacement parts and materials, plus remote installation support as needed.
How is the service included in my HP Print At Your Service plan different from standard warranty and extended warranty?
|Standard Warranty||Standard Next-Day Onsite Care Pack||HP Print At Your Service|
|Remote phone installation assistance||Yes||Yes||Yes|
|Defective media retention||Yes||Yes|
|Next Business Day Onsite Service1||(Differs by hardware product)||Yes||Yes|
|Enhanced parts priority||Yes||Yes|
|Limited long-life consumables8||Yes|
|Quick troubleshooting analysis via phone prior to HP technician dispatched on site||Yes|
|Customer self-repair parts replaced by HP technician at no additional charge||(Optional at customer request)||Yes|
How do I request service?
For service in the U.K., please call 02076608485.
Are repair parts (and limited long-life consumables) included in the plan?
Yes, necessary repair parts and long-life consumables are included in your plan.8<./p>
Will HP deliver Next Business Day Onsite Service to my remote location?
Service levels and response times for HP Print At Your Service may vary depending on your geographic location. Service will be delivered based on the customer location specified in the initial agreement. For details, see the HP Print At Your Service Information Document available at hp.com/go/pays.
Plan setup and billing
How long will it take to sign up for HP Print At Your Service (credit approval process)?
In many cases, credit approval happens within minutes, however in some cases it can take up to 48 hours.
When will I need to pay the first bill?
Your first HP Print At Your Service payment is typically due on the first or the fifteenth day of the month following the acceptance date of the agreement. However, there can be variations to that depending on your HP Print At Your Service Financial Partner.
Who do I contact if I have an issue with my bill or HP Print At Your Service agreement?
Please contact your HP Print At Your Service Financial Partner.
How will I pay for my plan?
Payment options depend on your Print At Your Service Financial Partner. Direct Debit is typically used in European countries. US options include payments via check or electronic transfer (ACH).
What are web services?
In order to provide you with automated supplies shipments, HP uses web services to track the number of printed pages and ink and toner levels. Web services send the encrypted information to the HP Print At Your Service cloud via your Internet connection. HP will provide you with instructions on how to enable web service on your HP PAYS printer.
What are the customer requirements for web services?
Web services must be enabled on all HP Print At Your Service printers as quickly as possible to ensure HP can automatically ship supplies to you. Simply follow the easy configuration steps in your welcome communication to enable web services and connect your printer(s) to the HP cloud.
Are web services secure?
HP web services are highly secure. They use encrypted data transfer methods with the same high-grade secure technology that HP uses for large-scale direct managed print services (MPS) customers like banks and other financial institutions.
Who sets up web services?
There are a few easy steps required for you to enable web services on your HP Print At Your Service printer(s). You will receive the setup instructions as part of your welcome communication.
Does my HP Print At Your Service printer need to be connected to my office network?
Yes, for web services to read and submit your printer’s page counts and supply levels to the HP Cloud, the HP Print At Your Service printer must be connected to your office network (wired or wireless). Without this, HP will not be able to automatically ship supplies.
What happens if web services stop working?
HP Print At Your Service team will notify you if your HP Print At Your Service printer stops sending information to the HP cloud via web services
+ Notes about HP Print At Your Service
ii) Print At Your Service is subject to a 36 month credit/12* month usage agreement.